Terms

These Terms and Conditions set out the rules for using the i-sofa.pl Online Store, placing orders, concluding Sales Agreements, making payments, delivering Goods, withdrawing from a Sales Agreement, submitting complaints and using electronically provided services.

The Seller and owner of the Online Store is:

TRADE-WE spółka z ograniczoną odpowiedzialnością, with its registered office in Bydgoszcz, at ul. Maciejowicka 48, 85-373 Bydgoszcz, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000869907, Tax ID (NIP): 9671440989, Business ID (REGON): 387526297, share capital: PLN 250,000.00.

Contact details of the Seller:
email address: sklep@i-sofa.pl
telephone: +48 692 424 330
website address: www.i-sofa.pl

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Section 1. Definitions

1. Business Days – days from Monday to Friday, excluding public holidays in Poland.

2. Delivery – the actual delivery of the Goods to the Customer at the address provided when placing the order.

3. Delivery Provider – an external transport, courier or logistics operator delivering the Goods to the Customer, in particular Zadbano or another entity appointed by the Seller.

4. Customer – a natural person, legal person or organisational unit without legal personality to which applicable law grants legal capacity, using the Online Store or entering into a Sales Agreement with the Seller.

5. Consumer – a natural person entering into an agreement with the Seller that is not directly related to their business or professional activity.

6. Entrepreneur – a natural person, legal person or organisational unit without legal personality to which applicable law grants legal capacity, conducting business or professional activity and entering into an agreement with the Seller that is directly related to that activity.

7. Entrepreneur with Consumer Rights – a natural person entering into an agreement with the Seller that is directly related to their business activity, where the contents of the agreement indicate that it is not of a professional nature for that person, in particular in view of the subject matter of their business activity.

8. Terms and Conditions – these Terms and Conditions of the Online Store.

9. Online Store – the online store operated by the Seller at www.i-sofa.pl.

10. Seller – TRADE-WE sp. z o.o., with its registered office in Bydgoszcz.

11. Goods – a product presented in the Online Store that may be the subject of a Sales Agreement.

12. Personalised Goods – non-prefabricated Goods manufactured according to the Customer’s specifications or intended to meet the Customer’s individual needs, including in particular the selection of fabric, colour, dimensions, configuration, corner orientation, module arrangement, type of sleeping function, type of bed mechanism, type of legs, stitching or other individual parameters selected by the Customer when placing the order.

13. Goods Available for Immediate Dispatch – prefabricated Goods held in stock, requiring no production or modification according to the Customer’s specifications and offered in a standard configuration, including in particular furniture listed in the “Promotions up to 50% off” section, marked as available for immediate dispatch or fast delivery, with an expected delivery time of up to 14 Business Days from the date the Sales Agreement is concluded or payment is credited, unless otherwise stated on the product page.

14. Durable Medium – any material or device enabling the Customer or the Seller to store information addressed personally to them in a manner that allows future access to that information for a period appropriate to the purposes for which the information is intended and allows the stored information to be reproduced unchanged.

15. Sales Agreement – a distance sales agreement concerning the Goods, concluded between the Customer and the Seller through the Online Store.

16. Customer Account – the Customer’s individual account panel in the Online Store, allowing the Customer to use selected Store features, including in particular viewing their order history.

17. Newsletter – a free electronic service consisting of sending the Customer commercial, marketing or promotional information, provided that the Customer has given separate consent.

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Section 2. General Provisions

1. These Terms and Conditions are available free of charge on the Online Store website in a manner that allows them to be accessed, saved, reproduced and printed.

2. The following are required to use the Online Store:
   a) a device with internet access,
   b) an up-to-date web browser,
   c) an active email account,
   d) cookies and JavaScript enabled, where required for the proper operation of the Store.

3. The Customer is required to use the Online Store in accordance with applicable law, accepted standards of conduct, these Terms and Conditions and with respect for the rights of the Seller and third parties.

4. The Customer is prohibited from providing unlawful content, including in particular content that infringes third-party rights, personal rights, copyright, trade secrets or principles of fair competition.

5. Information presented in the Online Store does not constitute an offer within the meaning of the Polish Civil Code, but an invitation to submit offers to conclude a Sales Agreement, unless the wording of the specific information clearly indicates otherwise.

6. The Seller exercises due care to ensure that the information presented in the Online Store is current, reliable and consistent with the actual characteristics of the Goods.

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Section 3. Goods, Personalisation and Fabric Samples

1. The Seller offers, in particular, lounge furniture, sofas, corner sofas, armchairs, pouffes, modular elements, accessories and other products presented in the Online Store.

2. Before placing an order, the Customer is informed on the product page or during the ordering process whether the Goods are Personalised Goods or Goods Available for Immediate Dispatch.

3. Personalised Goods are manufactured according to the Customer’s specifications or intended to meet the Customer’s individual needs. This applies in particular to Goods for which the Customer selects the fabric, colour, dimensions, configuration, corner orientation, type of sleeping function, type of bed mechanism, type of legs, module arrangement or other individual parameters.

4. Goods Available for Immediate Dispatch are ready-made Goods held in stock, available in a standard configuration without individual modification according to the Customer’s specifications. In the Online Store, these include in particular products listed in the “Promotions up to 50% off” section and marked as available for immediate dispatch or fast delivery.

5. Photographs of the Goods presented in the Online Store are for illustrative purposes. The Seller exercises due care to represent the appearance of the Goods as accurately as possible. However, the actual shade of fabric, leather, wood, metal or another material may differ from that displayed on the Customer’s screen due to monitor settings, lighting, the material’s production batch or the natural characteristics of the material.

6. Fabric samples, visualisations, lifestyle photographs and catalogue images are intended to represent the appearance of the Goods as closely as possible, but do not guarantee that the shade will appear identical under all lighting conditions.

7. The Seller allows the Customer to order samples of selected fabrics where these are available for the relevant model of Goods. Fabric samples are intended to allow the Customer to assess the colour, texture, structure and properties of the material before ordering the Goods.

8. The Customer acknowledges that the selection of fabric, colour, configuration, dimensions, corner orientation, type of bed mechanism, type of legs and other individual parameters of the Goods is based on the Customer’s decision. The Customer is responsible for the accuracy of their choices, particularly for selecting the fabric, colour, layout, dimensions and configuration that meet their needs.

9. Failure to order fabric samples before placing an order does not provide grounds for withdrawing from a Sales Agreement concerning Personalised Goods or for making claims based solely on subjective dissatisfaction with the selected colour, texture or type of fabric, provided that the Goods were manufactured in accordance with the Customer’s order and there is no lack of conformity of the Goods with the agreement.

10. In the case of upholstered furniture, the following natural characteristics of use and materials are permitted and do not constitute a lack of conformity of the Goods with the agreement where they result from the properties of the material or the production technology:
    a) slight differences in shade between fabric batches,
    b) natural creasing, wrinkling or movement of the fabric during use,
    c) differences resulting from the direction of the fabric pile,
    d) natural deformation of foam, fillings and seats resulting from normal use,
    e) slight dimensional differences within the technological tolerances specified on the product page or resulting from the nature of upholstered furniture.

11. The Customer should use the Goods in accordance with their intended purpose, instructions, product information, maintenance guidelines and information provided by the Seller.

12. Folding mechanisms, bed mechanisms, sleeping functions and other moving components should be used in accordance with the instructions, the intended purpose of the Goods and the maximum load specified by the manufacturer or the Seller.

13. If the Customer intends to use the sleeping function intensively, frequently or every day, they should verify before purchase whether the selected model and type of bed mechanism are suitable for that manner of use. The Seller may recommend selecting a reinforced version, particularly the PRO mechanism, where available for the relevant model.

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Section 4. Registration and Customer Account

1. The Customer may use the Online Store without creating a Customer Account, unless a Customer Account is required for a particular Store feature.

2. Creating a Customer Account is voluntary and free of charge.

3. To create a Customer Account, the Customer completes the registration form available in the Online Store, provides the required information and sets a password.

4. The Customer is required to provide information that is true, current and complete.

5. The Customer is required to keep the login details for the Customer Account confidential and not disclose them to third parties.

6. The Customer may request the deletion of the Customer Account at any time by sending a message to the Seller’s email address.

7. Deletion of the Customer Account does not affect the performance of previously concluded Sales Agreements, settlements, complaint handling or the Seller’s obligations under applicable law.

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Section 5. Placing Orders, Personalisation and Conclusion of the Sales Agreement

1. The Customer may place orders through the Online Store 24 hours a day, 7 days a week.

2. To place an order, the Customer selects the Goods, their parameters where available, the delivery method and payment method, and provides the information necessary to process the order.

3. Before placing the order, the Customer receives information about:
   a) the main characteristics of the Goods,
   b) the total price of the Goods,
   c) delivery costs and other costs, where applicable,
   d) the payment method and payment deadline,
   e) the expected order processing time,
   f) the right to withdraw from the agreement or the absence of that right where a statutory exemption applies,
   g) the nature of the Goods, particularly whether the Goods are Personalised Goods or Goods Available for Immediate Dispatch.

4. The order is placed by clicking the “BUY AND PAY” button or another equivalent button that clearly indicates an obligation to pay.

5. The Customer’s submission of an order constitutes an offer to conclude a Sales Agreement.

6. After the order is submitted, the Seller sends confirmation that the order has been received to the Customer’s email address.

7. The Sales Agreement is concluded when the Seller sends the Customer confirmation that the order has been accepted for processing.

8. After the Sales Agreement has been concluded, the Seller confirms its terms to the Customer on a Durable Medium, in particular by email.

9. In the case of Personalised Goods, placing the order, making payment and confirming the selected parameters of the Goods means that the Customer agrees to the order being sent to production in accordance with the Customer’s specifications.

10. Once Personalised Goods have been sent to production, the order becomes binding. The Customer may not unilaterally cancel the order or change its parameters unless the Seller agrees and the change is technologically and organisationally possible.

11. If, after Personalised Goods have been sent to production, the Customer expresses a wish to cancel the order, refuses to accept the Goods or fails to take the steps necessary to receive the Goods, this does not release the Customer from the obligation to pay the price resulting from the Sales Agreement, subject to mandatory provisions of applicable law.

12. If the Customer refuses to accept Personalised Goods or the Goods cannot be delivered for reasons attributable to the Customer, the Seller may request that the Customer accept the Goods within an additional period.

13. If the additional period referred to in paragraph 12 expires without effect, the Seller may charge reasonable storage costs and repeat delivery costs and may pursue other claims available under applicable law.

14. If the Customer refuses to accept Personalised Goods without a legal basis or refuses to pay the price, the Seller may retain the Goods until the amount due is paid or the matter is resolved in accordance with applicable law.

15. In the event of an obvious typographical, technical or calculation error concerning the price, description or availability of the Goods, the Seller shall immediately inform the Customer. If the error is identified before the Sales Agreement is concluded, the Seller may refuse to accept the order for processing. If the Sales Agreement has already been concluded, the rights of the parties shall be determined by generally applicable law.

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Section 6. Prices and Payments

1. The prices of the Goods displayed in the Online Store are gross prices, expressed in Polish zloty and inclusive of VAT, unless expressly stated otherwise.

2. The prices of the Goods do not include delivery, carrying-in, assembly or other additional service costs unless otherwise stated on the product page or during the ordering process.

3. Before placing the order, the Customer is informed of the total order price, including delivery costs and any additional charges.

4. When announcing a reduction in the price of the Goods, the Seller displays the lowest price of the Goods applicable during the 30 days before the reduction was introduced, in accordance with applicable law.

5. The available payment methods are indicated in the Online Store during the ordering process. These may include in particular:
   a) bank transfer,
   b) electronic payment,
   c) BLIK,
   d) payment card,
   e) payment through an external payment operator,
   f) other payment methods made available by the Seller.

6. Processing of an order paid in advance begins once the payment has been credited or the Seller has received confirmation of successful payment from the payment operator.

7. If payment is not made by the specified deadline, the Seller may request payment from the Customer and set an additional deadline. If the additional deadline expires without payment being made, the Seller may withdraw from the Sales Agreement in accordance with applicable law.

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Section 7. Delivery, Transport and Receipt of the Goods

1. The Seller delivers Goods within Poland unless otherwise stated on the product page or agreed individually with the Customer.

2. The ordered Goods are delivered through a Delivery Provider, in particular the external transport operator Zadbano or another operator appointed by the Seller.

3. The expected order processing time is stated on the product page or during the ordering process. The period may include preparation, production, order completion, transfer to the Delivery Provider and transport.

4. For Goods Available for Immediate Dispatch, including in particular furniture listed in the “Promotions up to 50% off” section, the expected delivery time is up to 14 Business Days from the date the Sales Agreement is concluded or payment is credited, unless another period is stated on the product page.

5. After the Goods have been transferred to the Delivery Provider, the estimated delivery date is communicated to the Customer by text message, email or telephone in accordance with the procedure used by the Delivery Provider.

6. The standard transport time from the moment the Goods are transferred to the Delivery Provider is up to 7 Business Days, unless another delivery date must be arranged due to circumstances beyond the control of the Seller or the Delivery Provider, including weather conditions, road disruption, breakdowns, incorrect Customer information, inability to contact the Customer, logistical restrictions or other organisational circumstances.

7. Delivery dates communicated by text message, email or telephone by the Delivery Provider are provided for organisational purposes and to facilitate delivery planning. The Customer should await final confirmation of the delivery date from the Delivery Provider.

8. The Customer is required to provide a correct and complete delivery address, telephone number and email address enabling contact regarding delivery.

9. The Customer is required to ensure that the Goods can be delivered safely and within the scope of the ordered service, including in particular:
   a) ensuring that the Customer or an authorised person is present at the agreed delivery time,
   b) ensuring access to the delivery location,
   c) ensuring access to the building, stairwell, lift or premises,
   d) ensuring that doors, corridors, stairs and access routes are sufficiently wide,
   e) informing the Seller or Delivery Provider of any difficulties that may affect delivery, carrying-in or assembly of the Goods.

10. If delivery, carrying-in or assembly is not possible for reasons attributable to the Customer, including in particular absence, incorrect information, inability to contact the Customer, lack of access to the delivery location or premises, or inability to carry the Goods inside due to the layout of the premises, the Seller may agree a new delivery date with the Customer and charge the Customer reasonable repeat delivery costs, unless applicable law provides otherwise.

11. The Customer should refrain from removing, selling, discarding, giving away or dismantling their existing furniture until the Goods have actually been received or at least until the final delivery date has been confirmed by the Delivery Provider. Subject to mandatory provisions of applicable law, the Seller shall not be liable for costs, inconvenience or losses resulting from the Customer’s decision to dispose of their existing furniture before delivery.

12. When receiving the Goods, the Customer should, where possible, inspect the condition of the shipment in the presence of the Delivery Provider’s representative. If damage to the packaging, shortages or damage to the Goods is identified, the Customer should report it to the Delivery Provider’s representative and prepare a damage report.

13. Failure to inspect the Goods upon receipt or to prepare a damage report does not exclude the rights of a Consumer or an Entrepreneur with Consumer Rights under applicable law, but may make it more difficult to establish whether the damage occurred during transport.

14. If the Customer identifies damage to the Goods after receipt, they should immediately inform the Seller and provide photographic or video evidence where possible.

15. The scope of the delivery, carrying-in, assembly or old furniture collection service is determined solely by the information provided when placing the order or by individual arrangements confirmed by the Seller on a Durable Medium.

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Section 8. Liability for Lack of Conformity of the Goods with the Agreement

1. The Seller shall be liable to Consumers and Entrepreneurs with Consumer Rights for a lack of conformity of the Goods with the agreement in accordance with the Polish Consumer Rights Act.

2. The Goods conform with the agreement where, in particular, their description, type, quantity, quality, completeness, functionality, compatibility, interoperability, availability of accessories and instructions, and suitability for the purpose for which Goods of that type are normally used are consistent with the agreement, taking into account the information provided on the product page and the characteristics of the Goods.

3. The Seller shall be liable for any lack of conformity of the Goods with the agreement existing at the time of delivery and identified within the period provided for by applicable law.

4. If a lack of conformity of the Goods with the agreement is identified, the Consumer or Entrepreneur with Consumer Rights may request that the Goods be brought into conformity with the agreement through repair or replacement.

5. The Seller may replace the Goods where the Customer requests repair, or repair the Goods where the Customer requests replacement, if the method selected by the Customer for bringing the Goods into conformity with the agreement is impossible or would involve excessive costs for the Seller.

6. If both repair and replacement are impossible or would involve excessive costs for the Seller, the Seller may refuse to bring the Goods into conformity with the agreement by those means.

7. When assessing whether costs are excessive, all circumstances of the case shall be taken into account, including in particular the significance of the lack of conformity, the value of Goods that conform with the agreement and the excessive inconvenience caused to the Customer.

8. The Seller shall repair or replace the Goods within a reasonable time after being informed by the Customer of the lack of conformity, without excessive inconvenience to the Customer and taking into account the nature and dimensions of the Goods, the availability of parts, the production technology and the purpose for which the Goods were purchased.

9. The costs of repair or replacement, including in particular reasonable transport, labour and material costs, shall be borne by the Seller where the Seller’s liability arises under applicable law.

10. The Customer is required to make the Goods available to the Seller for inspection, repair, replacement or collection at a time agreed with the Seller.

11. In the case of large furniture, the method of making the Goods available, collecting, repairing, replacing or inspecting the Goods shall be agreed with the Customer, taking into account the type of Goods, the nature of the reported lack of conformity and organisational possibilities.

12. The Customer may submit a statement requesting a price reduction or withdrawal from the Sales Agreement in cases provided for by applicable law, including in particular where:
    a) the Seller has refused to bring the Goods into conformity with the agreement,
    b) the Seller has failed to bring the Goods into conformity with the agreement,
    c) the lack of conformity continues despite the Seller having attempted to bring the Goods into conformity,
    d) the lack of conformity is sufficiently significant to justify a price reduction or withdrawal from the agreement without first requesting repair or replacement,
    e) it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without excessive inconvenience to the Customer.

13. The Customer may not withdraw from the Sales Agreement if the lack of conformity of the Goods with the agreement is insignificant.

14. The following shall not in particular be regarded as a lack of conformity of the Goods with the agreement:
    a) natural wear and tear resulting from normal use,
    b) mechanical damage occurring after delivery of the Goods,
    c) damage resulting from improper use, overloading, flooding, staining, animals, high temperature, moisture or chemicals,
    d) damage resulting from use of the Goods contrary to the instructions, intended purpose or maintenance guidelines,
    e) damage resulting from unauthorised modifications, repairs or interference by third parties,
    f) damage resulting from incorrect assembly performed by the Customer or a third party where assembly was not performed by the Seller or an entity acting on the Seller’s behalf,
    g) changes resulting from the natural properties of materials of which the Customer was informed before the Sales Agreement was concluded,
    h) differences in the shade of fabric, leather, wood or another material resulting from screen settings, lighting, the production batch or the natural characteristics of the material,
    i) slight dimensional differences within the technological tolerances applicable to upholstered furniture,
    j) the effects of using the Goods contrary to their intended purpose, including jumping on the seat or sleeping surface, overloading mechanisms, sitting on components not intended for sitting or incorrectly operating the sleeping function.

15. The provisions of this Section do not limit or exclude the rights of Consumers and Entrepreneurs with Consumer Rights under mandatory provisions of applicable law.

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Section 9. Complaints Procedure

1. A complaint may be submitted in particular:
   a) by email to: sklep@i-sofa.pl,
   b) in writing to the Seller’s address,
   c) through the contact form, where available in the Online Store.

2. The complaint should include:
   a) the Customer’s full name or business name,
   b) the order number, where available,
   c) the Customer’s contact details,
   d) a description of the reported lack of conformity,
   e) the date on which the lack of conformity was identified,
   f) the Customer’s requested remedy,
   g) photographs or video showing the reported issue, where possible and where this may facilitate consideration of the complaint.

3. The absence of an order number, photographs, video or receipt does not prevent the Customer from submitting a complaint where the Customer can demonstrate the purchase by other means.

4. The Seller shall respond to a complaint submitted by a Consumer or Entrepreneur with Consumer Rights within 14 days of receiving it.

5. The response to the complaint shall be provided to the Customer on paper or another Durable Medium, in particular by email.

6. If inspection of the Goods is necessary to consider the complaint, the Customer is required to make the Goods available to the Seller or a person acting on the Seller’s behalf at an agreed time.

7. For complaints concerning replaceable components, such as mechanisms, bed mechanisms, subassemblies, legs, modules or other parts, the Seller may propose repairing or replacing the specific component where this is sufficient to bring the Goods into conformity with the agreement.

8. If the complaint is accepted, the Seller shall perform its obligations in accordance with applicable law and the arrangements agreed with the Customer.

9. If the complaint is rejected, the Seller shall state the reason for the rejection.

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Section 10. Guarantee

1. Certain Goods may be covered by a guarantee provided by the manufacturer, distributor or another guarantor.

2. Information about the guarantee, where provided, is included on the product page, in the guarantee document or in the information supplied to the Customer with the Goods.

3. A guarantee is a voluntary obligation of the guarantor and sets out the guarantor’s obligations and the Customer’s rights where the Goods do not have the characteristics specified in the guarantee statement.

4. Using the guarantee does not exclude, limit or suspend the rights of Consumers and Entrepreneurs with Consumer Rights arising from the Seller’s liability for lack of conformity of the Goods with the agreement.

5. The Customer decides whether to exercise the rights arising from the guarantee or the rights available against the Seller under the provisions concerning lack of conformity of the Goods with the agreement.

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Section 11. Withdrawal from the Sales Agreement

1. A Consumer or Entrepreneur with Consumer Rights who has concluded a distance Sales Agreement through the Online Store may withdraw from it within 14 days without giving any reason, unless a statutory exemption from the right of withdrawal applies.

2. In the Online Store, the right to withdraw from the Sales Agreement applies in particular to Goods Available for Immediate Dispatch, meaning ready-made furniture held in stock and not manufactured according to the Customer’s specifications, including in particular furniture listed in the “Promotions up to 50% off” section and delivered within an expected period of up to 14 Business Days from the date the Sales Agreement is concluded or payment is credited, unless otherwise stated on the product page.

3. The right to withdraw from the Sales Agreement does not apply to Personalised Goods, meaning non-prefabricated Goods manufactured according to the Customer’s specifications or intended to meet the Customer’s individual needs.

4. Personalised Goods include in particular furniture manufactured or modified according to the Customer’s selection of fabric, colour, dimensions, configuration, corner orientation, type of bed mechanism, type of legs, module arrangement, functions, stitching or other individual parameters.

5. The Customer acknowledges that after placing an order for Personalised Goods and confirming their parameters, the Goods are sent to production according to the Customer’s individual specifications. In this case, the Customer does not have a statutory right to withdraw from the Sales Agreement where the subject of the agreement is a non-prefabricated item manufactured according to the Customer’s specifications or intended to meet the Customer’s individual needs.

6. The absence of a right to withdraw from a Sales Agreement concerning Personalised Goods does not limit the Customer’s rights arising from the Seller’s liability for lack of conformity of the Goods with the agreement.

7. Before the order is placed, the Seller informs the Customer whether the relevant Goods are Personalised Goods and whether the statutory right to withdraw from the Sales Agreement therefore does not apply.

8. Where an order includes both Personalised Goods and Goods Available for Immediate Dispatch, the right of withdrawal applies only to the part of the order concerning Goods Available for Immediate Dispatch, provided that no other statutory exemption applies.

9. The withdrawal period begins on the day on which the Customer or a third party designated by the Customer, other than the carrier, takes possession of the Goods.

10. To meet the withdrawal deadline, it is sufficient to send the withdrawal statement before the deadline expires.

11. A statement of withdrawal from the Sales Agreement may be submitted in particular:
    a) by email to: sklep@i-sofa.pl,
    b) in writing to the Seller’s address,
    c) using the withdrawal form, where made available by the Seller.

12. Use of the withdrawal form is not mandatory.

13. Where the Customer validly withdraws from the Sales Agreement, the Sales Agreement shall be regarded as not having been concluded.

14. The Customer is required to return the Goods to the Seller without undue delay and no later than within 14 days of the date on which the Customer withdrew from the Sales Agreement, unless the Seller has offered to collect the Goods.

15. To meet the deadline for returning the Goods, it is sufficient to dispatch the Goods before the deadline expires.

16. The Customer shall bear the direct cost of returning the Goods unless the Seller has expressly agreed to bear it or has failed to inform the Customer of the obligation to bear that cost.

17. Due to the dimensions of the furniture, the Goods may not be suitable for return by ordinary post. In such a case, the return cost depends on the dimensions of the Goods, the collection location and the price list of the selected transport operator. The estimated maximum cost of returning a large item of furniture is PLN 1,000 gross.

18. The Customer shall be liable for any reduction in the value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functionality.

19. The Customer should return the Goods complete, in a condition not deteriorated beyond what is necessary to establish their nature, characteristics and functionality, and properly secured for transport.

20. The Seller shall refund all payments received from the Customer, including the cost of the least expensive standard delivery method offered by the Seller, no later than within 14 days of receiving the Customer’s statement of withdrawal from the Sales Agreement.

21. If the Customer selected a delivery method other than the least expensive standard delivery method offered by the Seller, the Seller is not required to reimburse the additional costs incurred by the Customer.

22. The Seller may withhold the refund until the Goods have been returned or the Customer has provided evidence that the Goods have been dispatched, whichever occurs first.

23. The refund shall be made using the same payment method used by the Customer unless the Customer has expressly agreed to another refund method that does not involve any costs for the Customer.

24. The provisions of this Section do not limit the Customer’s rights arising from the Seller’s liability for lack of conformity of the Goods with the agreement.

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Section 12. Liability Towards Entrepreneurs

1. The provisions of this Section apply to Customers who are Entrepreneurs, excluding Entrepreneurs with Consumer Rights.

2. With respect to Entrepreneurs, the Seller’s statutory warranty liability for defects in the Goods is excluded to the fullest extent permitted by applicable law.

3. The Seller shall be liable to an Entrepreneur only for damage caused intentionally and only up to the amount of the actual loss suffered, excluding loss of profit, unless mandatory provisions of applicable law provide otherwise.

4. The Seller’s liability towards an Entrepreneur, regardless of its legal basis, is limited to the amount paid by the Entrepreneur for the Goods to which the claim relates, unless mandatory provisions of applicable law provide otherwise.

5. Any disputes between the Seller and an Entrepreneur shall be resolved by the court having jurisdiction over the Seller’s registered office.

6. The provisions of this Section do not apply to Consumers or Entrepreneurs with Consumer Rights.

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Section 13. Electronically Provided Services

1. The Seller may provide Customers with free electronic services, including in particular:
   a) management of the Customer Account,
   b) the Newsletter,
   c) the ability to post reviews, where this feature is available,
   d) the contact form,
   e) other features available in the Online Store.

2. Electronically provided services are available 24 hours a day, 7 days a week, subject to technical interruptions, failures, maintenance work or other circumstances affecting the availability of the Online Store.

3. The Customer may stop using electronically provided services at any time, unless the nature of the service requires another method of termination.

4. The Newsletter is sent only to Customers who have consented to receiving it.

5. The Customer may unsubscribe from the Newsletter at any time using the unsubscribe link included in the email or by contacting the Seller.

6. Complaints concerning electronically provided services may be submitted by email to: sklep@i-sofa.pl.

7. The Seller shall consider complaints concerning electronically provided services within 14 days of receiving them.

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Section 14. Customer Reviews and User Content

1. Where the Online Store allows reviews of the Goods or the Seller to be posted, the Seller informs Customers whether and how it verifies that the reviews originate from persons who purchased or used the Goods.

2. The Seller may verify reviews in particular by checking whether the person posting the review made a purchase from the Online Store, has an order number, received a post-purchase review link or uses an email address associated with an order.

3. It is prohibited to post reviews that are:
   a) unlawful,
   b) false,
   c) in breach of third-party rights,
   d) vulgar, offensive, discriminatory or contrary to accepted standards of conduct,
   e) contain third-party personal data without a legal basis,
   f) contain advertising, spam or links to external websites,
   g) unrelated to the Goods, the order or the purchasing experience,
   h) in breach of these Terms and Conditions.

4. The Seller may refuse to publish or may remove a review that breaches these Terms and Conditions or applicable law.

5. The Seller shall not remove a review solely because it is negative, provided that the review complies with applicable law and these Terms and Conditions.

6. By posting a review, the Customer declares that they hold the rights to the content and that the content does not infringe the rights of third parties.

7. By posting a review, the Customer grants the Seller a non-exclusive, royalty-free licence to use the review to the extent necessary to publish, display, record, store and present it in the Online Store and in the Seller’s marketing materials, in accordance with applicable law.

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Section 15. Reporting Unlawful Content and Content Moderation

1. A person who believes that content published in the Online Store is unlawful or breaches these Terms and Conditions may report it to the Seller by email at: sklep@i-sofa.pl.

2. The report should include:
   a) identification of the content to which the report relates,
   b) the URL or other information enabling the content to be located,
   c) an explanation of why the content is unlawful or breaches these Terms and Conditions,
   d) the reporting person’s contact details,
   e) a statement that the report is made in good faith.

3. The Seller shall consider reports with due care and within a reasonable time, taking into account the nature of the report and the type of content.

4. The Seller may take moderation measures, including in particular:
   a) refusing to publish the content,
   b) removing the content,
   c) restricting the visibility of the content,
   d) requesting that the author amend the content,
   e) blocking the ability to post content in the event of repeated infringements.

5. Moderation decisions shall be made in accordance with applicable law, these Terms and Conditions, the principle of proportionality and the rights of users.

6. Where applicable law requires reasons to be provided for a moderation decision or an appeal procedure to be made available, the Seller shall provide the user with the relevant information and an opportunity to make contact.

7. The Seller does not use automated moderation decisions that produce legal effects for users unless the Seller expressly informs users of this in these Terms and Conditions or in a separate notice.

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Section 16. Personal Data

1. The Seller is the controller of Customers’ personal data.

2. Customers’ personal data is processed in accordance with applicable law, in particular for the purposes of:
   a) concluding and performing the Sales Agreement,
   b) processing orders,
   c) completing Delivery,
   d) processing payments,
   e) handling complaints,
   f) handling withdrawals from agreements,
   g) providing electronic services,
   h) managing the Customer Account,
   i) sending the Newsletter where the Customer has given consent,
   j) complying with tax, accounting and legal obligations,
   k) pursuing or defending claims.

3. Detailed information regarding the processing of personal data, the Customer’s rights and recipients of the data can be found in the Privacy Policy available in the Online Store.

4. The Customer’s personal data may be provided to entities cooperating with the Seller to the extent necessary to process the order, including in particular the Delivery Provider, payment operators, accounting firms, IT service providers and entities handling complaints or servicing.

5. Providing personal data is voluntary. However, failure to provide the data necessary to process an order may prevent the Sales Agreement from being concluded or performed.

6. The Customer has the rights provided for under data protection law, including in particular the right of access, rectification, erasure, restriction of processing, data portability, objection and the right to lodge a complaint with the President of the Polish Personal Data Protection Office.

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Section 17. Out-of-Court Complaint Handling and Claims Procedures

1. A Consumer may use out-of-court complaint handling and claims procedures.

2. A Consumer may in particular contact:
   a) a municipal or district consumer ombudsman,
   b) the Trade Inspection Authority,
   c) consumer organisations,
   d) a permanent consumer arbitration court, where the matter is eligible for consideration under that procedure.

3. Detailed information about out-of-court complaint handling and claims procedures is available on the websites of the Polish Office of Competition and Consumer Protection.

4. The Seller is not obliged to participate in out-of-court dispute resolution unless such an obligation arises from mandatory provisions of applicable law or the Seller agrees to participate in a particular case.

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Section 18. Amendments to the Terms and Conditions

1. The Seller may amend these Terms and Conditions for valid reasons, including in particular:
   a) changes in applicable law,
   b) changes to the Seller’s details,
   c) changes to the features of the Online Store,
   d) changes to payment or delivery methods,
   e) changes to complaint, logistics or technical procedures,
   f) the need to clarify the provisions of these Terms and Conditions,
   g) the need to adapt these Terms and Conditions to decisions, guidelines, judgments or positions of public authorities.

2. Sales Agreements concluded before the amended Terms and Conditions enter into force shall be governed by the Terms and Conditions applicable when the relevant Sales Agreement was concluded.

3. An amendment to these Terms and Conditions shall not affect rights already acquired by Customers.

4. Customers who have a Customer Account shall be informed of amendments to these Terms and Conditions on a Durable Medium, in particular by email, where the amendment affects rights or obligations arising from electronically provided services.

5. A Customer who does not accept the amended Terms and Conditions concerning electronically provided services may stop using those services, including in particular by deleting the Customer Account or unsubscribing from the Newsletter.

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Section 19. Final Provisions

1. Sales Agreements concluded through the Online Store shall be governed by Polish law, subject to mandatory provisions protecting Consumers.

2. Matters not regulated by these Terms and Conditions shall be governed by Polish law, including in particular the Polish Civil Code, the Polish Consumer Rights Act, the Polish Act on the Provision of Electronic Services, data protection legislation and other applicable provisions of law.

3. The provisions of these Terms and Conditions are not intended to exclude or limit the rights of Consumers or Entrepreneurs with Consumer Rights arising from mandatory provisions of applicable law.

4. If any provision of these Terms and Conditions is found to be invalid, ineffective or unenforceable, this shall not affect the validity of the remaining provisions.

5. These Terms and Conditions enter into force on 15 June 2026.